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We pride ourselves on delivering quality care to our patients and families.

 

OUR SERVICES

THE FOLLOWING IS A LIST OF SERVICES WE PROVIDE AT BRIGHT OAKS PEDIATRIC CENTER:

  • Comprehensive well visits from birth to 19 years of age

  • Same day sick appointments

  • Vaccinations based on CDC and AAP Guidelines

  • ADHD, behavioral consultations, and developmental screenings

  • Growth and nutrition services

  • Chronic illness support and management

  • Primary care services for children with special needs

  • Extended hours Monday through Thursday

  • In office hours 6 days a week

  • Saturday same day urgent hours

  • On call services for urgent matters after hours

  • Referrals to specialists, as needed

  • Form completion for school, daycare, camp etc.

  • Community projects

REQUESTING AN APPOINTMENT

Bright Oaks Pediatric Center offers same day appointments when available. We ask that you call the office during business hours to schedule. We do not accept any walk-in appointments. If you plan on having a relative or babysitter bring your child to an appointment, please inform the front desk team so they can be sure you have added them to the child's Consent for Treatment of a Minor form. 

Bright Oaks Pediatric Center is group provider practice. No single provider is assigned to an individual patient so any of our Pediatricians or Pediatric Nurse Practitioners can see your child, resulting in less wait times for an appointment. You can request to see a specific provider and we will honor requests as best we can, however, you can be rest assured that if you need an appointment within a certain timeframe, we can get you in with someone on our Awesome Team. Each provider has access to view your child’s history and pick up right where the last person left off so you are guaranteed the best continuity of care! 

AFTER HOURS

In the case of an emergency, please call 911.

The Symptom Checker is a great tool to get answers to commonly asked questions.
For urgent questions or concerns that arise after hours, please call our main number and your call will be directed to our answering service.

The physician or CRNP on call will listen to your concerns and return your call to advise you based on established protocols.

Please note that we will not call in medications or antibiotics for any child that has not been seen in the office. 

LIFE THREATENING EMERGENCIES 

If your child has a life threatening injury or illness, please call 911 or take them to the nearest emergency room.

MEDICATION POLICY AND REFILLS 

Click Here for our full Medication/Refill Policy. Read below for a quick summary.

Medication refills must be requested by the parent/patient by calling the office; we do not accept refill requests from pharmacies. 

If your child currently sees one of our providers and needs a refill on his or her medication(s), please call the office and follow the prompts for the refill phone line. Be sure to include: patient's name, date of birth, medication, pharmacy, and call back number.

Please note that we will not call in medications or antibiotics for any child that has not been seen in the office. 

We pride ourselves on providing efficient and thorough care and want to make sure each child is treated appropriately.

Please check out this link for more information about antibiotic resistance.

We understand that manufacturing and supply chain issues have been plaguing the U.S. recently when it comes to prescription and even some OTC medications. It is frustrating for prescribers and patients alike.

Unfortunately, if your medication is out of stock at your requested pharmacy, it is your responsibility as the patient to find the medication at an alternate location. Our office does not have the ability to handle this on behalf of each of our patients; additionally not every pharmacy is affiliated with individual insurance plans.

CLICK HERE for a map of local pharmacies in our surrounding area. 

INSURANCE AND BILLING

We participate with most commercial insurance companies and welcome self-pay patients.

We do not  participate with any Medicaid/Medical Assistance plans. Please be aware that payment is

due at the time of service for self-pay individuals. Should you have any questions regarding insurance or billing matters, please call the office Monday through Friday, 410-569-3300.

HAS YOUR INSURANCE CHANGED? 

Please be prepared to affirm your insurance coverage when scheduling an appointment, during 

confirmation calls, and at check-in. If your insurance has changed, be sure to bring the new card(s)

to your next visit!

PAYMENTS

All co-pays are due at the time of the visit unless prior arrangements have been discussed with the billing staff. Fees for office visits are expected at the time of service if you have deductibles, co-insurance payments or services not covered by your insurance. At this time we do not have an online payment method available. You can pay in office with card, cash, or check, and you can mail in a payment from a statement stub as well. 

Please refer to our Financial Policy for additional information.

MISSED APPOINTMENTS AND LATE POLICY

There is a $50 fee per patient for missed appointments and cancellations without at least 24 hours notice. If you arrive more than 15 minutes late for your appointment, we may ask that you reschedule so that we can give you the best care possible without being rushed, as our providers often have a full schedule. 

OUR TAKE ON VACCINES

At Bright Oaks Pediatric Center we strive to provide the best care that is based on the most up-to-date and accurate literature for our patients and families. In order to do this, we require all of our patients to receive the recommended immunizations based on the schedules and guidelines from the Centers for Disease Control and Prevention and The American Academy of Pediatrics.

 

While we respect one's choice to not vaccinate or delay vaccinations, we feel uncomfortable as a practice caring for children who do not receive these recommended immunizations on schedule or at all, and think we would be doing a disservice to our patients and community by doing so. 

 

Vaccines are a simple and easy way to prevent deadly illnesses and diseases. Should you have questions or concerns regarding immunizations, ask your child’s healthcare provider at their next appointment. Unfortunately, there is a lot of misinformation on the internet, as anyone can publish articles or post opinions. When researching, ensure you are looking at reputable and quality resources, such as information from the Centers for Disease Control and Prevention or the American Academy of Pediatrics.

 

We look forward to caring for your child(ren) at Bright Oaks!

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